COVID-19 Updates

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March 19, 2020 Email to Customers: Oak View Preparedness

Resources to Help You Bank Remotely

March 13, 2020 Email to Customers

The health and safety of our employees, our customers, and our communities is our highest priority. We will continue to update you on the actions we are taking as the coronavirus outbreak (COVID-19) continue to spread around the world and within the U.S.   

Our Business Continuity Plan, like many other banks, follows the guidance from the Centers for Disease Control & Prevention (CDC) and state and local public health authorities in our area.  This plan simply means that we are prepared to offer our customers and employees the right level of resources and risk management devoted to health and safety during this time. 

Increased cleaning and sanitization efforts in our branch locations while reinforcing healthy habits for our employees.

  • Our offices are prepared with supplies they need, including hand sanitizer, disinfectant and gloves.
  • Our janitorial partners will continue daily cleaning services and will augment them with additional disinfectant for high-touch surfaces.
  • Our associates understand effective ways to stop the spread of germs.
  • You may notice we have temporarily closed our complimentary, in-branch coffee stations and limited the supply of pens in our offices.  This is for our customers' and employees' safety.  

Supporting our employees with paid-time off policies and guidance to ensure they stay home if they are sick, at risk due to travel, or have been exposed to illness.  

  • Employees who exhibit symptoms of acute respiratory illnesses will stay home and not come to work until they are symptom-free for at least 24 hours. 
  • Employees who are caring for someone that has the virus may be required to stay home for 14 calendar days (The CDC currently states that symptoms will present within 2-14 days of exposure.)
  • We are restricting non-essential associate business travel to help prevent exposure.

Keeping our products and services available to you.

We are prepared for many associates to work from home as needed so we can continue supporting critical services like wires, ACH and more even if they can’t come into an office.

Helping you navigate uncertain times, whether you are impacted directly or through the volatility of the financial markets and discussing options with you to meet your changing financial needs.

We also understand that there may be instances where customers find themselves facing financial difficulties. We are here to help and we encourage customers who may be impacted to reach out to discuss how we might be of assistance.

Enhanced risk monitoring and management.  

Cybercriminals are using concerns about the virus to launch phishing attempts; enticing you with new virus information or the sale of scam products.  We will never ask you to verify personal financial information through an e-mail or text and we will never ask you to click on a special site link to do so. While emails of this nature may look like they are from us, and may even use our logo, they are likely a “phishing” scam. Do not answer them. If you receive an email purporting to be from us, do not hesitate to call us to confirm it.

We know how much you depend on us and you are welcome to visit our offices to conduct your banking business.  For now, we will continue with normal operations and ask that you help us keep our teammates and fellow customers safe:

  • Please consider using Online Banking, Mobile Banking, or our drive thrus in Marshall or Culpeper if you have cold or flu symptoms. This is a good general practice during any cold and flu season.
  • Wash your hands frequently or use hand sanitizer while out running errands.
  • Cover your nose and mouth when you cough or sneeze, and keep your distance from people who are coughing or sneezing.
  • Avoid touching your eyes, nose and mouth.
  • If you are sick, avoid going out except to seek medical care.

If you would like to reduce your in-person transactions or if you are feeling under the weather, we make banking easy for you. This is a great time to explore our Online and Mobile Banking services for 24/7 access and peace of mind.  In addition to drive thru hours at our Marshall & Culpeper locations and Night Depository Services, Oak View National Bank offers our customers:

•    Online Banking & Bill Pay
•    Mobile Banking & Mobile Deposit
•    Telephone Banking: 866-928-4714

For our business customers, you may bank remotely as well:

•    Business Online Banking & Bill Pay
•    Business Mobile Banking & Mobile Deposit
•    Treasury Management & Merchant Services

Here are the ways you can get information about what’s going on at Oak View.

Website: Visit us here at oakviewbank.com.  We'll keep you informed should we need to modify the way we deliver our services.  

Call us: You can call us at 540-359-7100 to reach one any of our branches during regular business hours.  Our Oak View National Bank Telephone Banking system is available by calling 866-928-4714.  

Follow us on Facebook: We will update our Oak View National Bank Facebook page if we need to modify our services.  

Signage:  If we modify our operations, we will post signs on the branch doors and drive thru windows of impacted offices.  

During this time, we will do everything we can to offer you the service you expect from us while protecting you and our teammates from the spread of the virus.

Your security is important to us. Learn more about staying safe online.

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